Customer Support
Purpose and Goals
We assist customers with any questions, concerns, or issues they may have, playing a crucial role in ensuring their experience of shopping with TC Group is a positive one. Providing timely and accurate responses to inquiries means being available to our customers whenever they need us; our global team can be reached by phone, email, or live chat.
Values and Self-image
We believe that providing excellent customer service is an essential part of building a successful business. We take pride in addressing potential issues proactively – by monitoring customer feedback and reviews, identifying trends and patterns, and examining our own performance to pinpoint areas where we can improve.
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Working in Customer Support has been a rewarding experience where I've had the chance to help our customers in difficult situations and turn a negative experience into a positive one. I appreciate any feedback from our customers as it has helped me develop essential skills in communication, problem-solving, and empathy.
Līva
Customer Service Team Leader
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Being part of the Customer Service team in an international company gives me the best of both worlds: I get to connect with customers in their own language and culture, while also learning and growing in a global, fast-paced environment. It’s inspiring to know our local support really makes a difference. Working in Customer Service at The Customization Group has been an incredibly rewarding experience. Every day, I have the chance to help our customers feel heard, supported, and satisfied with their orders, which brings a real sense of purpose to my work. I also take pride in contributing to our company’s reputation by ensuring every interaction reflects our values of quality, care, and professionalism.
Irina
Customer Support Agent
Who We Work With
As frontline representatives of TC Group, we naturally interact with customers first and foremost. But providing the best support possible also demands regular communication with other departments within the company. We work with the logistics, marketing, and product development teams to ensure smooth operations, timely delivery, and optimal customer experiences.
What Makes Us Tick
Although we’re based at different sites around the world, we have a strong sense of team spirit. We know that our cultural and linguistic diversity helps us work effectively, and we appreciate the different perspectives and ideas that our team members bring to the table. We share responsibility for problem-solving, and we’re quick to offer help and support to one another.
How We Work
We’ve established versatile communication channels within the team to help us stay organized, and we use tools such as project management software and video conferencing to boost efficiency. We’ve even set up rotating schedules for our teams based across different time zones, so we can provide a round-the-clock service for our customers.
