We assist customers with any questions, concerns, or issues they may have, playing a crucial role in ensuring their experience of shopping with TC Group is a positive one. Providing timely and accurate responses to inquiries means being available to our customers whenever they need us; our global team can be reached by phone, email, or live chat.

We believe that providing excellent customer service is an essential part of building a successful business. We take pride in addressing potential issues proactively – by monitoring customer feedback and reviews, identifying trends and patterns, and examining our own performance to pinpoint areas where we can improve.

As frontline representatives of TC Group, we naturally interact with customers first and foremost. But providing the best support possible also demands regular communication with other departments within the company. We work with the logistics, marketing, and product development teams to ensure smooth operations, timely delivery, and optimal customer experiences. 

Although we’re based at different sites around the world, we have a strong sense of team spirit. We know that our cultural and linguistic diversity helps us work effectively, and we appreciate the different perspectives and ideas that our team members bring to the table. We share responsibility for problem-solving, and we’re quick to offer help and support to one another.

We’ve established versatile communication channels within the team to help us stay organized, and we use tools such as project management software and video conferencing to boost efficiency. We’ve even set up rotating schedules for our teams based across different time zones, so we can provide a round-the-clock service for our customers.