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OPERATIONS · GLOBAL

Quality, at scale.

We keep production running smoothly and efficiently across TCG's four manufacturing sites, making sure every item meets our stringent quality standards. With pioneering methods like lean manufacturing and Six Sigma, we analyze, improve, and optimize — raising productivity and lowering costs, one refinement at a time.

4 production sites
DE · PL · USA
Lean & Six Sigma
Pioneering methods
Quality-obsessed
Stringent standards
One global team
Across continents
Operations team at TCG LIVE · OPERATIONS
 01 — Purpose & goals

Smooth, efficient, exceptional.

We're responsible for the smooth running of production across TCG's four manufacturing sites — making sure every item meets our stringent quality standards. Using lean manufacturing and Six Sigma, we continually analyze our processes to improve practices, increase productivity, and reduce costs.

Operations at work FIG. 01 · On the line
01 · Analyze

Study the process

Lean and Six Sigma methods help us see exactly where practices can get better.

02 · Improve

Raise productivity

We refine working practices to lift output and bring costs down across sites.

03 · Deliver

Quality, every time

Every item that leaves our floors meets the standard customers expect.

 02 — Values & self-image

Striving for excellence.

We constantly look for ways to expand our product range and improve how we manufacture. As a talent-driven department, we give our team the freedom to be creative and try new approaches — all toward one goal: a diverse portfolio defined by exceptional quality.

01 · Expand

Grow the range

We keep looking for ways to widen the product portfolio and sharpen how it's made.

02 · Create

Freedom to try

A talent-driven team with real room to be creative and test new approaches.

03 · Quality

Defined by it

One common goal: a diverse portfolio with exceptional quality at its core.

 03 — Voices
Silvia
“

What I value most in my work is the diversity of the tasks. Every project is different and has its own challenges, as well as its own learnings. I also enjoy the international work environment, which creates the opportunity to learn more about other countries and cultures.

Silvia
Project Manager · Global Operations & Supply Chain
Ben
“

I immerse myself in our global production facilities regularly, witnessing first-hand the dedication you find at all our sites. The informal atmosphere breeds collaboration and innovation — everyone shares a common purpose. From problem-solving with our developers to improvements at the cutting tables, there's an energy that propels us forward. Each small improvement has a ripple effect, delivering the best results for our customers.

Ben
Head of Global Process Efficiency
 04 — How we collaborate

Different continents, one team.

Who we work with

Our sites in Germany, Poland, and the USA are fully connected — with each other and with teams across the company. We collaborate closely with procurement, sales, and finance, and work hand-in-hand with the Production team to keep manufacturing reliable, cost-effective, and high-quality.

Procurement Sales Finance Production
How we work

Working across multiple sites calls for coordination — regular team meetings, in person or online. Part of our work is remote, and we value that freedom. But there's nothing like being on site, seeing first-hand the processes you've put in place.

Operations collaborating across sites FIG. 02 · Connected sites
Operations — what makes us tick FIG. 03 · For the customer
 05 — What makes us tick

It all comes back to the customer.

Everything we do as a team is in service of a single goal: customer satisfaction. People buy TCG's products for important reasons — to express their individuality and to preserve the memory of precious moments in their lives. Knowing this keeps us improving our processes, and always searching for fresh approaches that yield even better results.

Open roles · Operations

Make it run better.

Operations, logistics, and process roles keeping production efficient and quality high across our sites. Current openings are listed below.

Live roles below↓

Already working at The Customization Group?

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