We are The Customization Group!

A global leader in mass customization, leveraging AI and automation to revolutionize the personalized products industry. With a strong international presence across Europe, North America, and the Middle East, we manufacture up to 500,000 unique products daily, reaching millions of customers through 20+ own online shops and 1,000+ partner stores. Our AI-first strategy drives efficiency, scalability, and innovation, keeping us ahead in a fast-moving market while growing through AI-driven acquisitions and partnerships.

Our diverse team of 500+ professionals from 40+ nationalities thrives in a culture of collaboration and ambition. Whether in our tech hubs, production facilities, or business locations, you’ll find the perfect environment to take ownership and drive impact in the future of e-commerce.

We have a brand-new opportunity for a B2B Sales Assistant. You will be the backbone of our Sales Operations - keeping everything running smoothly! Sounds good? Then keep reading!

Why you will love working with us:

• Global Perspective: Collaborate with our international teams and expand your horizons
• Flexible Working: Tailor your work setting to your personal needs, with options for in-house or hybrid models
• Health First: Benefit from comprehensive private health insurance upon passing the probation period
• Celebrate Life: Enjoy additional leave for those moments that matter most
• Office Perks: Relish a variety of breakfast options and snacks, which are always on us
• Dining Delight: You can either enjoy a monthly meal allowance of €100, or be provided with lunch boxes during the week
• Growth and Learning: Acquire valuable insights and skills with our internal E-Learning platform for a brighter professional future
• Self-Care: Receive up to 30 EUR per month in compensation support.
• Team Spirit: Connect and grow with your colleagues at our regular team building and company events

What You will Do:

• Manage Inbound Leads: Serve as the primary point of contact for all incoming B2B inquiries submitted via web form or email - respond promptly, qualify needs, and confirm order requirements.
• Prepare Accurate Quotes: Work with Sales, Production, and Operations teams to quickly generate precise pricing and sample mock-ups that meet client specifications and budgets.
• Coordinate with Production and Logistics: Ensure smooth order processing - monitor project timelines, confirm material availability, and communicate status updates to clients to minimize errors and delays.
• Monitor Performance & Reporting: Maintain and update CRM records with detailed activity logs (experience with HubSpot and Freshdesk is a plus), forecast deal pipelines, and analyse conversion metrics to inform strategic adjustments.
  

Preferred Background:

• Experience:
  • 2+ years' experience with proven track record in sales, in B2B or E-commerce, with a passion for customer relations.

• Hard Skills
  • Exceptional verbal and written communication - adept at crafting clear, persuasive emails and proposals that address client needs
  • Knowledge of CRM platforms (HubSpot and Freshdesk is a plus).
  • Strong negotiation skills - able to structure deals that meet client requirements while preserving margin integrity and operational feasibility.
  • Technical curiosity - willing to learn print-production processes (UV printing, dye-sublimation, substrate options) to enhance consultative selling.
  • Interest in AI & emerging technologies - eager to explore and apply AI tools to optimize sales workflows and client engagement.

• Soft Skills
  • Customer-centric mindset - prioritize responsiveness, anticipate client requirements, and follow through to ensure a seamless wholesale experience.
  • Resilient & adaptable - able to navigate challenges (e.g., urgent revisions, supply-chain hiccups) with a solutions-oriented attitude.
  • Collaborative spirit - work seamlessly with internal teams (Design, Production, Logistics) to streamline processes and deliver on client expectations.

Embrace the opportunities that await you here.
Your journey may lead to new skills, relationships, and success!

One team. Millions of happy customers worldwide. Join us!
https://www.thecustomizationgroup.com/