(Senior) Key Account Manager B2B (DACH)
Are you passionate about building long-term partnerships with global and german speaking eCommerce brands and driving their growth through innovative print-on-demand solutions?
We are The Customization Group,
a global leader in mass customization, leveraging AI and automation to revolutionize the personalized products industry. With a strong international presence across Europe, North America, and the Middle East, we manufacture up to 2.500.000 unique products daily, reaching millions of customers through 20+ own online shops and 1,000+ partner stores. Our AI-first strategy drives efficiency, scalability, and innovation, keeping us ahead in a fast-moving market while growing through AI-driven acquisitions and partnerships.
Our diverse team of 700+ professionals from 40+ nationalities thrives in a culture of collaboration and ambition. Whether in our tech hubs, production facilities, or business locations, you’ll find the perfect environment to take ownership and drive impact in the future of e-commerce.
We are looking for a German-speaking (Senior) Key Account Manager (DACH) to join our fast-growing B2B team, working with medium and large international clients to expand their businesses — and ours. This is a unique opportunity to take ownership of strategic accounts, lead complex projects, and help shape the future of our rapidly growing B2B segment.
Sounds good? Then keep reading!
Why you will love working with us:
Flexible & Modern Workstyle: Enjoy the flexibility that fits your lifestyle with options for in-house and hybrid work environments. Find the perfect balance for your professional and personal life 🕒
Health & Wellbeing Benefits: Benefit from private health insurance and a comprehensive compensation package after probation. Prioritize your health and security 🏥
Convenient Location & Amenities: Our office is ideally located close to the city center, with easy access via streetcar (stop "Dobromiry") and bus (stop "Lubeckiego viaduct nż"). Plus, parking spaces are available for employees 📍
Special Perks & Office Cuisine: Enjoy additional leave for special occasions and a variety of daily food selections in the office. We make sure you feel valued and well-fed 🍎
Professional Growth & Team Engagement: Acquire valuable knowledge and experience for your future development. Connect with your team through regular building and company events, fostering a strong community and collaborative spirit 🌟
Multi-Sports Card: Enjoy access to various sports and fitness activities with our substituted multi-sport card, helping you stay active and healthy! 🏋️♂️
What You Will Do:
Drive growth: Develop and execute strategies to increase revenue, expand into new countries, and strengthen client retention.
Build trusted partnerships: Act as a strategic advisor to Shopify and other eCommerce sellers worldwide, understanding their business goals and helping them scale profitably.
Lead complex projects: Manage initiatives such as large-scale integrations, global product launches, multi-market expansion, and custom client solutions.
(Example scenario: one client has several brands they want to integrate --> coordination)
Collaborate cross-functionally: Partner with Marketing, Product, Operations, and Customer Support teams to deliver seamless solutions for clients.
Shape processes: Identify and improve workflows to create a seamless client experience and drive stronger results.
Represent the company: Meet clients in person, attend key industry events, and strengthen strategic partnerships — including occasional trips to our other offices.
Track and improve performance: Use data-driven insights to identify opportunities, monitor KPIs, and drive results through a consultative, solution-focused approach.
Preferred Background:
Experience
Several years of experience in Key Account Management within B2B eCommerce, ideally in print-on-demand or SaaS environments, managing mid-sized to large international clients
Hard Skills
Strong ability to manage complex, multi-market projects and coordinate multiple stakeholders simultaneously 🧠
Confident use of eCommerce platforms such as Shopify or WooCommerce, with curiosity for emerging technologies 🤖
Experience in applying AI tools to optimize workflows, uncover insights, and support data-driven decisions ⚙️
Excellent communication and negotiation skills in English and German, both written and spoken 🗣️
Soft Skills
You build trust by actively listening, understanding different perspectives, and creating meaningful, long-term relationships 💞
You show ownership by proactively identifying needs, taking initiative, and guiding projects with a structured and reflective approach (e.g. navigating complex client situations with clarity and follow-through) 🌱
You remain calm and solution-oriented in dynamic environments, prioritizing thoughtfully and adapting your approach when situations evolve 🔄
Even without every qualification, your unique experiences and skills could make you a great addition to our team, so embrace the opportunities that await you here. Your journey may lead to new skills, relationships, and success.
One team. Millions of happy customers worldwide. Join us!
- Department
- Business Development - Resellers
- Locations
- Szczecin
- Employment type
- Full-time
