We are The Customization Group,

a global leader in mass customization, leveraging AI and automation to revolutionize the personalized products industry. With a strong international presence across Europe, North America, and the Middle East, we manufacture up to 500,000 unique products daily, reaching millions of customers through 20+ own online shops and 1,000+ partner stores. Our AI-first strategy drives efficiency, scalability, and innovation, keeping us ahead in a fast-moving market while growing through AI-driven acquisitions and partnerships.

Our diverse team of 500+ professionals from 40+ nationalities thrives in a culture of collaboration and ambition. Whether in our tech hubs, production facilities, or business locations, you’ll find the perfect environment to take ownership and drive impact in the future of e-commerce.

We have a brand-new opportunity for a Payment Manager E-Commerce. In this position you’ll lead both strategic initiatives and operational excellence around payment processing. Your work keeps our global business flowing, cost-conscious, and customer-friendly. Sounds good? Then keep reading!

Why you will love working with us:

• Global Perspective: Gain international experience with our globally distributed teams 🌍
• Flexibility That Fits: Tailor your work schedule with in-house and hybrid work options 🕒
• Office Catering: Enjoy free regular breakfast and lunch, plus a variety of snacks and beverages at the office 🍽️
• Eco-Friendly Mobility: We contribute to the cost of your Deutschlandticket and you can take advantage of a JobRad 💚
• Urban Sports Club: Discover the benefits of Urban Sports Club with access to countless sports and wellness activities 🏃‍♂️
• Meal Allowance: Use your food allowance at supermarkets and restaurants 🍝
• Shopping Perks: Receive a monthly tax-free voucher redeemable at over 250 partners, plus access to exclusive corporate benefits 🎟️
• Innovation & AI: Be part of an AI-first workplace that enables everyone to drive unique business solutions through state-of-the-art technology 💡
• Onboarding Support: New employees receive guidance from an experienced buddy during onboarding 👩‍🤝‍👨
• Special Leave: Take advantage of extra days off for special occasions like Carnival 🎉

What You Will Do:

• Take the lead in onboarding new payment providers, including internal coordination and info flow to Finance 📡
• Own cross-functional payment projects: align IT, Finance, Legal, and Procurement to simplify processes and enhance customer payment experiences 🔄
• Keep tabs on payment provider fees and agreements — ensuring what we’re charged matches what we signed up for 🔍
• Build bridges with our external partners: be the go-to person for payment providers and card companies, making sure Finance, IT, Sales, Legal, and Procurement are always in sync 🌐
• Support the financial backbone of our operations by reconciling payment reports, aiding month-end closings, and planning annual payment costs 📊

Preferred Background:

Experience

• You’ve steered payment landscapes (payment systems, payment providers) in e-commerce or fintech projects in a mid-sized or large organization for 3+ years, ideally within e-commerce or SaaS.

Hard Skills

• Strong technical understanding of PSP integration and architecture ⚙️
• Solid grasp of financial planning and cost analysis. Experience in currency risk management is a plus 💱
• Hands-on with contract monitoring and compliance workflows 📁
• Experience with corporate financial management of credit card providers

Soft Skills

• You stay cool when things heat up: even in fast-paced moments, you prioritize smartly and act calmly 🧊
• You approach cross-departmental work with empathy, recognizing the goals and constraints of others 🤲
• You bring initiative and structure: when problems show up, you don't wait — you act 🛠

Even without every qualification, your unique experiences and skills could make you a great addition to our team, so embrace the opportunities that await you here. Your journey may lead to new skills, relationships, and success.

        One team. Millions of happy customers worldwide. Join us!

https://www.thecustomizationgroup.com/