We are The Customization Group,

a global leader in mass customization, leveraging AI and automation to revolutionize the personalized products industry. With a strong international presence across Europe, North America, and the Middle East, we manufacture up to 2.500.000 unique products daily, reaching millions of customers through 20+ own online shops and 1,000+ partner stores. Our AI-first strategy drives efficiency, scalability, and innovation, keeping us ahead in a fast-moving market while growing through AI-driven acquisitions and partnerships.

Our diverse team of 700+ professionals from 40+ nationalities thrives in a culture of collaboration and ambition. Whether in our tech hubs, production facilities, or business locations, you’ll find the perfect environment to take ownership and drive impact in the future of e-commerce.

We have a brand-new opportunity for a Head Of Product. You will play a key role in defining and executing an innovative Product Vision. Sounds good? Then keep reading!

Why you will love working with us:

• Global Perspective: Gain international experience with our globally distributed teams 🌍

• Flexibility That Fits: Tailor your work schedule with in-house and hybrid work options 🕒

• Office Catering: Enjoy free regular breakfast and lunch, plus a variety of snacks and beverages at the office 🍽️

• Eco-Friendly Mobility: We contribute to the cost of your Deutschlandticket and you can take advantage of a JobRad 💚

• Urban Sports Club: Discover the benefits of Urban Sports Club with access to countless sports and wellness activities 🏃‍♂️

• Meal Allowance: Use your food allowance at supermarkets and restaurants 🍝

• Shopping Perks: Receive a monthly tax-free voucher redeemable at over 250 partners, plus access to exclusive corporate benefits 🎟️

• Innovation & AI: Be part of an AI-first workplace that enables everyone to drive unique business solutions through state-of-the-art technology 💡

• Onboarding Support: New employees receive guidance from an experienced buddy during onboarding 👩‍🤝‍👨

• Special Leave: Take advantage of extra days off for special occasions like Carnival 🎉

About the role:

As Head of Product, you’ll lead a transformation: moving TCG from a historically broad portfolio to a focused, AI-driven product ecosystem and improved unit economics.

This role blends strategy + execution across:

• 🧩 Portfolio & lifecycle (launch / scale / sunset)

• 🧠 AI-enhanced creation (editors that guide, suggest, and bundle)

• ⚙️ Product ops (automation in catalog, pricing, variants)

• 🤝 Cross-functional leadership (Design, Engineering, Data, Ops, Production, Marketing)

We’re primarily D2C today, with B2B growing fast — your decisions will increasingly shape both. You’ll work closely with founders and senior leadership and help define how the product org is set up and run.

What You Will Do:

🧭Product Strategy & Portfolio Ownership 

• Own the global product strategy and roadmap across categories, formats, and price tiers.

• Make decisions on what to launch, scale, bundle, or kill using profitability, emotional relevance, and strategic fit.

• Run lifecycle management: scale winners faster; retire low-ROI long-tail products systematically.

🚀 Innovation & Category Expansion

• Drive growth in core categories — especially wall décor (canvas, framed prints, posters), plus photo gifts and home & lifestyle.

• Expand “story-driven” products (photo books, cards, sets, bundles) as key growth levers.

• Leverage new capabilities from TCG's acquisitions to broaden offering while improving unit economics.

• Define packaging and upsell mechanics: bundles, sets, formats, and attach strategies.

✨ Product Experience & AI-Enhanced Creation

• Own the end-to-end product experience, with strong focus on personalization editors/configurators.

• Evolve editors into AI-guided creation (layouts, designs, copy, bundles — not just blank canvases).

• Partner with Design/Engineering/Data to lift conversion and customer confidence.

⚙️ Product Data, Automation & Ops

• Increase automation in catalog, pricing, variants, and lifecycle processes.

• Build scalable systems to launch/roll out winners across brands and markets.

• Track and optimize for AOV, margin, ROI, and complexity/cost-to-serve.

🧱 Leadership & Delivery

• Lead and grow a high-performing product team in a flat, action-first environment.

• Align stakeholders and drive execution through ambiguity with strong program leadership.

Preferred Background:

Experience

• 7+ years in product leadership (product strategy, portfolio, lifecycle) in D2C/e-commerce.

• Experience with physical product portfolios (photo/print/customization, gifts, décor, apparel, adjacent).

• Track record improving portfolio performance, reducing complexity, and scaling winners.

• Experience in founder-led / scale-up environments with real ownership.

Hard Skills

• Strong roadmap + prioritization + stakeholder alignment.

• Solid product UX fluency (especially editors / personalization journeys).

• Experience applying AI/automation to product creation or product ops (or strong intuition + proof of learning speed).

• Strong commercial sense: AOV, GM%, ROI, unit economics.

• Excellent program/project management across multiple teams.

Soft Skills

• Strategic but hands-on; decisive; comfortable making tough trade-offs. ⭐

• Clear communicator who simplifies complexity and drives alignment. 🤝

• Curious, systems-oriented builder mindset. 📈

Even without every qualification, your unique experiences and skills could make you a great addition to our team, so embrace the opportunities that await you here. Your journey may lead to new skills, relationships, and success.

                        One team. Millions of happy customers worldwide. Join us!                         

https://careers.thecustomizationgroup.com/