We are The Customization Group,

a global leader in mass customization, leveraging AI and automation to revolutionize the personalized products industry. With a strong international presence across Europe, North America, and the Middle East, we manufacture up to 2.500.000 unique products daily, reaching millions of customers through 20+ own online shops and 1,000+ partner stores. Our AI-first strategy drives efficiency, scalability, and innovation, keeping us ahead in a fast-moving market while growing through AI-driven acquisitions and partnerships.

Our diverse team of 700+ professionals from 40+ nationalities thrives in a culture of collaboration and ambition. Whether in our tech hubs, production facilities, or business locations, you’ll find the perfect environment to take ownership and drive impact in the future of e-commerce.

We are looking for a German-speaking (Senior) Key Account Manager (DACH) to join our fast-growing B2B team, working with medium and large international clients to expand their businesses — and ours.
This is a unique opportunity to take ownership of strategic accounts, lead complex projects, and help shape the future of our rapidly growing B2B segment.
Sounds good? Then keep reading!

Why you will love working with us:

• International experience in our globally spread Teams 🌍

• Hybrid way of working with three days in the office & two days from home 🏠💼

• Private Health insurance with a compensation package after the probation period 🏥

• Additional leave on special occasions 🎉

• Variety of packed breakfast, lunch, and snacks in the office 🍽️

• Be part of an AI-first workplace that enables everyone to drive unique business solutions through state of the art technology 💡

• Valuable knowledge and excellent experience for future development 📚

• Connection with your colleagues through Team building and company events 🤝

What You Will Do:

• Drive growth: Develop and execute strategies to increase revenue, expand into new countries, and strengthen client retention.

(Example scenario: one client has several brands they want to integrate --> coordination)

Preferred Background:

Experience

• Several years of experience in Key Account Management within B2B eCommerce, ideally in print-on-demand or SaaS environments, managing mid-sized to large international clients

Hard Skills

• Strong ability to manage complex, multi-market projects and coordinate multiple stakeholders simultaneously 🧠

• Confident use of eCommerce platforms such as Shopify or WooCommerce, with curiosity for emerging technologies 🤖

• Experience in applying AI tools to optimize workflows, uncover insights, and support data-driven decisions ⚙️

• Excellent communication and negotiation skills in English and German, both written and spoken 🗣️

Soft Skills

• You build trust by actively listening, understanding different perspectives, and creating meaningful, long-term relationships 💞

• You show ownership by proactively identifying needs, taking initiative, and guiding projects with a structured and reflective approach (e.g. navigating complex client situations with clarity and follow-through) 🌱

• You remain calm and solution-oriented in dynamic environments, prioritizing thoughtfully and adapting your approach when situations evolve 🔄

Even without every qualification, your unique experiences and skills could make you a great addition to our team, so embrace the opportunities that await you here. Your journey may lead to new skills, relationships, and success.

        One team. Millions of happy customers worldwide. Join us!

https://www.thecustomizationgroup.com/