NOW HIRING

Production Manager

Columbus, Ohio · Full-time · On-site

About TCG

The Customization Group is a global leader in mass customization and print-on-demand e-commerce. We manufacture up to 2.5 million unique, personalized products daily across production sites in Germany, Poland, the USA, and Latvia. Millions of customers find us through our 20+ online shops and 1,000+ partner stores. Our 750+ team members come from 40+ nationalities and work at the intersection of manufacturing, e-commerce, and AI.

We are seeking a results-driven Production Manager to lead daily manufacturing operations in our high-volume production facility.

In short: you lead production across multiple departments, through your supervisors, and own the results on safety, quality, productivity, and on-time delivery.

The Role

The Production Manager is responsible for leading production operations across multiple departments while ensuring safety, quality, productivity, and on-time delivery objectives are consistently achieved. This role provides leadership to supervisors and production teams, drives continuous improvement initiatives, and partners closely with Engineering, Maintenance, Shipping, Planning, and Quality to maximize operational performance.

The ideal candidate is a hands-on manufacturing leader who thrives in a fast-paced environment, uses data to drive decisions, and develops high-performing teams.

What You Will Do

Production Leadership

→ Manage daily production operations across multiple manufacturing departments.
→ Lead production supervisors and hourly associates to meet operational objectives.
→ Ensure production schedules are executed safely and efficiently.
→ Balance staffing and equipment utilization to maximize throughput.
→ Monitor production flow and remove operational bottlenecks.

Performance Management

→ Achieve production targets for safety, quality, productivity, on-time shipment, and labor efficiency.
→ Monitor KPIs including Units Per Hour (UPH), throughput, labor cost, scrap, rework, downtime, and SLA performance.
→ Analyze daily performance and implement corrective actions.

Team Leadership

→ Lead, coach, and develop Production Supervisors.
→ Build a culture of accountability and continuous improvement.
→ Conduct performance evaluations and coaching sessions.
→ Support hiring, onboarding, training, and employee development.
→ Promote teamwork and employee engagement.

Continuous Improvement

→ Drive Lean Manufacturing initiatives.
→ Identify waste and improve workflow efficiency.
→ Standardize work processes.
→ Support implementation of new equipment and production technologies.
→ Lead process improvement projects to improve capacity and reduce costs.

Safety and Quality

→ Promote a strong safety culture.
→ Ensure compliance with OSHA regulations and company policies.
→ Maintain high quality standards throughout production.
→ Investigate production issues and implement corrective actions.
→ Ensure accurate inventory handling and production reporting.

Cross-Functional Collaboration

Partner with Engineering, Maintenance, Shipping, Planning, Warehouse, Quality, and Customer Service to ensure seamless production flow and customer satisfaction.

Who We Are Looking For

Sounds like you?

→ Five or more years of manufacturing leadership experience.
→ Three or more years managing supervisors and production teams.
→ Experience in a high-volume manufacturing environment.
→ Strong understanding of Lean Manufacturing principles.
→ Experience managing production KPIs and operational metrics.
→ Excellent leadership, communication, and organizational skills.
→ Strong analytical and problem-solving abilities.
→ Proficiency with Microsoft Excel and production reporting systems.

Probably not a fit, if...

→ You have not yet led production supervisors; this role needs three or more years of managing supervisors and production teams.
→ You prefer to manage from an office; this role means standing and walking throughout the production facility.
→ You need a fixed schedule; the role is primarily first shift but supports evenings, weekends, and peak production periods as business needs require.

Nice to have: experience in digital printing, framing, packaging, or custom manufacturing · experience with ERP, MES, or Warehouse Management Systems · Lean or Six Sigma experience · experience managing multiple shifts

Core competencies: Leadership · Accountability · Operational Excellence · Continuous Improvement · Team Development · Coaching and Mentoring · Data-Driven Decision Making · Problem Solving · Communication · Change Management

Schedule and Physical Requirements

→ Full-time, primarily first shift.
→ Flexibility to support evenings, weekends, and peak production periods as business needs require.
→ Ability to stand and walk throughout the production facility.
→ Ability to occasionally lift up to 30 pounds.
→ Ability to work in a manufacturing environment with varying temperatures and equipment noise.

Why Join TCG

TCG offers the opportunity to lead operations in a fast-paced, technology-driven manufacturing environment where continuous improvement, teamwork, and operational excellence are valued. This role provides significant opportunity to influence production performance, develop future leaders, and contribute to the continued growth of the organization.

Equal Opportunity Employer. TCG is an Equal Opportunity Employer and is committed to creating an inclusive workplace where all employees are treated with respect and provided equal opportunities for employment and advancement.

One team. Millions of happy customers worldwide. Join us!

The Customization Group · careers.thecustomizationgroup.com

Production Manager

Own the floor. Hit the numbers. Ship happiness by the thousands, every single day.