We are Global Print-on-Demand (Global POD)!

The Vietnam-based subsidiary of The Customization Group.
We bring cutting-edge and scalable top-tier print-on-demand solutions to businesses and creators worldwide. Fast, sustainable, and hassle-free, because your vision deserves the best!

The Customization Group is a global leader in mass customization, leveraging AI and automation to revolutionize the personalized products industry. With a strong international presence across Asia, Europe, North America, and the Middle East, we manufacture up to 2.5 million unique products daily, reaching millions of customers through 20+ own online shops and 1,000+ partner stores. Our AI-first strategy drives efficiency, scalability, and innovation, keeping us ahead in a fast-moving market while growing through AI-driven acquisitions and partnerships.

Our diverse team of 700+ professionals from 40+ nationalities thrives in a culture of collaboration and ambition. Whether in our tech hubs, production facilities, or business locations, you’ll find the perfect environment to take ownership and drive impact in the future of e-commerce.

We are looking for a Senior Key Account Manager to grow sustainably by building meaningful partnerships and unlocking their full potential across international markets!

Sounds good? Then keep reading!

Why you will love working with us:

• International experience in our globally spread Teams

• A role that evolves quickly, opening doors to new opportunities

• Monthly phone/data allowance to support work-related communication

• Monthly transportation allowance for commuting convenience

• Social insurance contribution based on 100% of salary

• Competitive salary with annual performance-based bonuses!

• Annual 13th-month salary, because your year deserves a rewarding finish!

• Private Health insurance for your well-being and peace of mind

• Dynamic and collaborative global team culture and a supportive work environment

What you will do:

• Drive growth: Develop and execute strategies to increase revenue, expand into new countries, and strengthen client retention.

• Build trusted partnerships: Act as a strategic advisor to Shopify and other eCommerce sellers worldwide, understanding their business goals and helping them scale profitably.

• Lead complex projects: Manage initiatives such as large-scale integrations, global product launches, multi-market expansion, and custom client solutions.

(Example scenario: one client has several brands they want to integrate --> coordination)

What you bring:

Experience

• 3–5+ years in Key Account Management, Business Development, or Consulting within B2B eCommerce, ideally with international (US/EU) clients

Hard Skills

• Strong understanding of Western eCommerce ecosystems (Shopify, WooCommerce, Amazon, Etsy) 🛒

• Confident use of CRM systems, analytics tools, and AI-driven insights for decision-making 🤖

• Experience managing complex, multi-stakeholder and cross-border projects 🔗

• Solid knowledge of D2C business models and online marketing fundamentals 📊

Soft Skills

• You communicate with clarity and empathy across cultures and time zones, ensuring mutual understanding (e.g., you adapt your tone and messaging to diverse stakeholders) 💬

• You approach challenges with structured critical thinking and calm problem-solving (e.g., you break down complex situations into manageable steps and guide others through them) 🧩

• You take initiative and ownership while staying open to learning and growth (e.g., you proactively identify opportunities and reflect on outcomes to continuously improve) 🌱

Embrace the opportunities that await you here!
Your journey may lead to the development of new skills, meaningful relationships, and greater success.

One team. Millions of happy customers worldwide. Join us!

https://www.thecustomizationgroup.com/